Lifetime Service

We derive a sense of happiness in providing our valued customers a host of lifetime services for jewellery purchased from KISNA. We offer free polishing for all jewelry products as we believe it lends an everlasting newness and shine to them. We also provide regular care by polishing the diamonds to protect them from becoming loose or falling off.

Exchange Policy

Every single piece of KISNA Diamond Jewellery comes with a written certificate mentioning the diamond clarity, colour, cut and weight in compliance with IGI.
Each piece of KISNA enjoys an exchange facility. The product to be exchanged should be intact, in good condition, unused and free from any alteration.
 
Terms and Conditions for KISNA Cash Buyback and Exchange facility

  • The new offer will be applicable for all purchases made by consumers with effect from 01/09/2014.
  • The consumer can return KISNA product purchased on and after 01/09/2014 to the KISNA Retail Outlet from which he / she made the purchase either for Cash Buy Back or for Exchange with another KISNA product.
  • Cash buyback will be for an amount equivalent to 90% of the original purchase (invoice) price of the KISNA product returned. For exchange of the product, it will be for an equivalent amount of 95%.
  • The product returned should be accompanied by the original Purchase Invoice, the relevant IGI Certificate & other required documents mentioned in the Certificate Of Authenticity.
  • It may be noted that the cash buyback/exchange will be solely at the discretion of the company viz. M/s H.K. Jewels Pvt. Ltd. The company reserves the right to reject the cash buyback /exchange request of the consumer without assigning any reason whatsoever.
Life Time Services & Exchange Facility August 1, 2013 Savji Dholakia
Life Time Services & Exchange Facility August 1, 2013 Savji Dholakia Kisna Diamond Jewellery admin