DIGITAL GOLD
Frequently Asked Questions
FAQ topics
Kisna Digital Gold, powered by SafeGold, is a secure and transparent digital platform that enables customers to buy, sell, or exchange “SafeGold,” a product offered by Digital Gold India Private Limited (DGIPL) in compliance with all applicable regulations. Kisna Digital Gold is not a financial instrument or deposit scheme; it simply provides a convenient way to purchase gold for personal use. Once your payment is successfully received, physical gold is purchased on your behalf, and the corresponding quantity—accurate up to four decimal places—is credited to your account.
SafeGold is a digital gold product offered by DGIPL (Digital Gold India Private Limited).
Any Indian citizen with a valid PAN card may purchase Kisna Digital Gold. Non-resident Indians (NRIs) are not permitted to buy, sell, or redeem Kisna Digital Gold.
Kisna Digital Gold provides 24 Karat SafeGold of 995 fineness (99.5% purity) or higher.
The minimum purchase value is Rs. 10. There is no upper limit, subject to successful KYC verification for your account.
No, there is no lock-in period. You may make a one-time purchase without any obligation for recurring payments. You may also sell any portion of your holdings at the live sell rate, starting from a minimum of Rs. 100 up to the total amount of gold you own.
You can register via the Kisna online platform (https://www.kisna.com/digital-gold) by providing your name, mobile number, email address, PIN code, and PAN. Please note: At physical stores, you may only redeem the SafeGold balance in your account. Buying and selling are exclusively available through the Kisna website.
No. Kisna Digital Gold is a fully digital product, and cheque payments (including post-dated cheques) are not accepted.
No. Once your digital gold purchase order is successfully placed, it cannot be cancelled.
You can also download it directly from the platform by choosing the invoice option.
A digital statement of your holdings is always available on the platform.
No. Joint accounts are not permitted for Kisna Digital Gold.
Yes. The gold purchased on your behalf is stored with Brink’s, a global leader in precious metal vaulting. Your gold is fully insured during storage and transit. Additionally, the Administrator holds a charge over all stored gold in your favour, ensuring protection even in the event of external disruptions.
Vistra Corporate Services (India) Private Limited acts as the independent Administrator on your behalf. The Administrator ensures that the gold corresponding to your holdings remains protected, segregated, and secure, regardless of DGIPL’s operational status.
Your gold holdings are legally separate from DGIPL’s corporate assets. The Administrator retains a charge over this gold, ensuring that your ownership remains intact. Physical gold associated with customer holdings is stored with the Custodian and is not treated as DGIPL’s asset. Upon your redemption request, the required quantity will be dispatched to you via a reputable logistics provider.
Brink’s maintains a global insurance policy covering all gold stored in its vaults. DGIPL also carries additional insurance coverage for gold in transit.
Your gold can be stored for up to 10 years from the purchase date. Storage is free for the first 5 years; thereafter, a nominal custody fee will apply. You will be notified before any charges are levied and will always have the option to sell or request delivery.
You will be able to access your gold once your account is reactivated. In such cases, you may contact DGIPL’s customer service for reactivation assistance. Kisna’s customer service team is also available as a secondary support channel.
SafeGold prices reflect the prevailing commodity-market rate of raw gold, influenced by global pricing, macroeconomic trends, and currency movements. This rate does not represent the retail selling price of finished gold jewellery. Manufacturing, processing, and operational costs across the jewellery value chain result in a higher final selling rate. Additionally, SafeGold prices fluctuate throughout the day based on real-time commodity movements.