How does the delivery process work?
1. Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
2. Once they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
3. Our delivery partners then bring the package to you at the earliest. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
How are items packaged?
We package our products in boxes, which are covered in a plastic layer. Each individual product is packaged in bubble wrap. We pride ourselves on the quality of our packaging. Till date, we have received minimal complaints about damaged products due to our packaging.
What is the range of locations to which Kisna Ships their products?
Kisna ships throughout India!
My Order is been shipped now, how can I track it?
Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order. You can visit My Order section. The track button will get activated once the order is shipped. Sometimes, courier takes upto 12 hours to activate the link, so kindly try after the mentioned perios If you are a guest user, you can either track through the link shared with you over email/sms. Or you can signup/signin using your email to track the order through your My Order section
What is the expected delivery time?
We dispatch most orders within 10 business days (i.e. excluding Sundays and public holidays).
1. Though, we keep 95% of our catalogue in our inventory, certain products need to be manufactured so that we can live up to our promise
2. While we are trying our best to avoid this situation, these products might delay your order.
3. If you are ordering our products from a Mega Sale event, dispatches may be a bit delayed due to increased volumes.
Are there any shipping charges applicable to my order?
We have standard shipping charges for most addresses.