WHAT WE COLLECT
We may collect personal identifiable information from you when you save or otherwise provide us when you set up a free account with the Site OR when you communicate with us via phone, email, chat, etc OR when you fill an entry to participate in any contest, promotion or survey, etc. OR use the service of Gift Card on the Site OR when you participate at one of our events, etc. As a result of these actions you might supply us with personal information, such as your name, e-mail and postal addresses, phone number(s), credit card information, names of people to whom purchases have been shipped including address and telephone numbers, IP addresses, product interest information and in certain circumstances, your opinions and individual preferences, etc (collectively "Personal Information"). When you visit this Site, our social media platforms, or our social networking or mobile applications, may also collect certain information about your device or usage by automated means or by using technologies such as cookies, web server logs and web beacons. You may also provide us with information like financial information such as Bank account or credit card or debit card or other payment instrument details, password, physical health condition; medical history, sex, etc. (collectively "Sensitive Information") for availing the services at our Site. We may also maintain a record of your product interests and acquire information about you from our present and/or future affiliates. This Site is directed to be used by adults only who are above the age of 18 years. If you are not an adult, while you may look at our Site, but you should not make a purchase, register, or submit personal information to us. We or our associates / affiliates do not knowingly collect information from minors.Minors should not be using the Site with any personal information. In an event of default by the minor, the parent or the guardian will be liable to compensate for whatsoever damages arising out of such wrongful use by the minor.
WHAT IS THE PURPOSES FOR WHICH THE PERSONAL AND SENSITIVE INFORMATION IS COLLECTED
KISNA may use your Personal Information collected: Send you or your friends, relatives or associates, products that you have ordered; Process gift card transaction; Help us learn more about your shopping preferences; or Conduct marketing and performance research to assist us in measuring our customer services, benchmarking our performance and to help us improve your shopping experiences and product offerings. To send communication related to order updates and offers through e-mail, SMS and social media channels.This option will be auto renewed after 180 days and if you wish to unsubscribe from receiving offer updates, you can do so. As provided below under Clause 7, you may always choose not to receive promotional materials or marketing information.
WITH WHOM WE SHARE THE PERSONAL AND SENSITIVE INFORMATION
HOW WE RETAIN OF SENSITIVE PERSONAL DATA OR INFORMATION
The Site provides an option to all the users to opt-out of receiving any promotional or marketing communications from us. If you do not wish to receive any promotional or marketing communications from us, you can contact us at the address provided below. Your Choices to opt-out:You have the following choices with how your information is used:Opt-out options what you need to do1. Updating your Personal Information in relation to your Account : You can update or correct your name, e-mail address, security questions, and other preferences by logging into your account and clicking on the "My Account" page, calling Kisna customer care executive, or visiting a Franchise store and speaking with a representative. 2. Receiving newsletters and promotional e-mails : You can click on the "unsubscribe" link at the bottom of any promotional e-mail that you receive. Alternatively, you may edit your e-mail preferences on your "My Account" page or call Kisna customer care executive to discontinue receiving any promotional materials by mail/ e-mail. 3. Behavioural Based Advertising : You can opt-out of some, but not all, online behavioural based advertising by clicking here or by using your browser settings to block cookies or notify you when a cookie is set. 4. Remove content from user review : You can remove content that you posted on a Kisna public space, such as part of a Ratings & Review, by e-mailing details to require kisna’s email address. Please note that we will endeavour and try to ensure to honour your request to remove information, however, our removal of your information does not completely erase that information from the internet viz. historical copies, or "caches," may remain.
WITHDRAWAL OF CONSENT
If you have consented to the collection, use and/or disclosure of your Personal and Sensitive Information as identified in this Policy, you may withdraw the same at any time by communicating to us at the given below under Clause 10.
We endeavour to keep your Personal and Sensitive information secure, up-to-date, accurate in the best possible manner as it may be necessary for the purpose for which it was collected. We value the importance you attach to your Personal and Sensitive Information given to us and therefore we have (i) taken all reasonable measures and precautions to keep such information safe and secure and to prevent any unauthorised access to or misuse of the same; and (ii) enable you to review and edit the same. However, we shall not be liable to any user for any loss, damage (whether direct, indirect, consequential or incidental) or harm caused to the user due to the unauthorised access or misuse of the Personal or Sensitive Information by any third party.
Customer Service DeskE-mail id: email@example.com Phone: 022 6716 0000 / Mobile: 8928877982 Contact Days: Monday to Saturday (9:00 a.m. to 7.00 p.m.) Address: 1701-A, 17th Floor, the Capital Building, B – Wing, Opp. ICICI Bank, Bandra(E), Bandra Kurla Complex, Mumbai 400051.