The Kisna Digital Gold platform displays a live sell price at which you may liquidate your holdings. You may sell any amount starting from a minimum of Rs. 100 up to the total value of SafeGold you own. Temporary unavailability of the sell quote may occur in rare cases where bullion market operations are disrupted. To initiate a sale, you can enter the amount in rupees or the equivalent weight in grams. You will be required to provide bank account details for verification. Once your bank account is verified and the sale is successfully executed, DGIPL will credit the sale proceeds to your verified account within 2–3 working days.

Sale proceeds will be transferred directly to the verified bank account registered in your name. You may add your bank details in advance so they can be authenticated by DGIPL. Once verification is completed, funds will be credited within 2–3 working days following the sale transaction. For sales executed on a Friday, Saturday, or Sunday, the proceeds will be credited by the next Tuesday.

If the proceeds are not credited within 3 working days from the date of transaction, please email our support team at [email protected] with your transaction details. We will address and resolve your concern promptly.

If you encounter difficulties uploading bank documents or completing verification, please contact our support team at [email protected], including a screenshot of the issue for faster resolution.

DGIPL sources international-grade bullion from institutional suppliers and sells it to consumers. When customers choose to sell, the gold is bought back by institutional participants in the wholesale bullion market at a lower rate, creating a buy–sell spread. Additionally, GST is applicable on purchases but not on sell transactions. Variations also arise due to payment gateway charges, trustee fees, insurance, and custodian expenses, all of which contribute to the differential between the buy and sell price.

No. Once a sell order is successfully placed on the platform, it cannot be cancelled.

In the event of a customer’s death, and following DGIPL’s defined process and due diligence requirements, ownership of the gold held in the vault and associated with the account may be transferred to the legal heir. The heir must submit valid documentation to DGIPL to establish rightful claim and complete the transfer procedure.