Buyback & Exchange Policy

We offer Exchange & Buy-Back Policy on all purchases made from KISNA, within India. The product along with the original product certificate and invoice can be returned for buy-back or exchanged. If you received a discount or free gift while making your purchase, we will deduct the original discount amount or free gift value, as applicable. You can choose to return the free gift as well.


The value of the exchanged product will be 90% of the invoice value. This amount will be credited to your respective bank account. This remains valid for 365 days and can be used to purchase anything on our website. The value cannot be encashed.


If you choose to return the product for buyback, the buyback amount will be 80% of the invoice value. The buy-back value will be paid to you via online bank transfer within 10 days of receipt of the product. Jewellery returned showing signs of alteration by anyone other than KISNA shall not be accepted for return. Based on our quality inspection, we reserve the right to change the Exchange and Buy-Back amount of the product.